Data Scientist, Black Belt, Change Agent

Getting the change in DNA of company’s culture today to cater to the needs of tomorrow

17 years of delivering operational efficiency by challenging Status Quo and providing Thought Leadership. Major expertise lies in Optimizing the Cost, improving the efficiency by implementing strategic programs to ensure transformation of business process on the bedrock of analytics, data modeling & LEAN/Six Sigma Approach.

Ensure Business Continuity & improve on the KPIs. Drive culture of improvement, data advance data science including AI/ML and automation. Built departments to suit business needs, managed pain areas to provide time bound solutions, planned sustainability of existing and new solutions, transformed processes for NVA and defect identification and minimization. Managed multiple stakeholders parallelly and resolved conflicts for effective program/project implementations across verticals/sites/centers.

Core Competencies

Forecasting & Data Modeling Including predictive modeling
Data Modeling using R & Minitab
Leveraging AI & ML models
Strategic Consulting
Business Continuity & Planning
Workforce and Resource Process, Resource, Cost Optimization
Transformation & Automation
Project/Program Management
PE using Six-Sigma & LEAN
Talent Management – Training & Transitions
Experience in Implementation/Solution using Tableau, Power BI,
Predictive modeling &
Robotic Process Automation – RPA – UiPath

Acquired Knowledge

In Progress: Master Program in Data Science Data Modelling using R
Black Belt Certified
PMP Trained
Pinnacle Training for Leader
Handling and Busting stress at workplace
Conflict Management
Coaching and Feedback Sessions
Train the Trainers – Inhouse Amex
Forecasting, Staffing, Scheduling
Minitab & Customization of AVAYA Reports
Introduction to Project Management from University of AdelaideX
Diploma in Leadership and Management
Leading Change in Times of Disruption from MITx
Train the Trainers – Customer Centricity
BSc (Zool Hon)


SmartDrive: 30/10/17 – Present
Manager Review Ops – Training, Transition, WFM, Transformation, BI

Fareportal: 15/09/15 – 22/01/16
Manager Business Analysis/MIS 16/01/12 – 28/10/13
Manager Business Analysis/WFM/MIS, BA
American Express:09/02/06 -13/01/12
Manager – Lead Business Analyst
Virtual Digital Network, American Express, Resource Planning Center
Process supported: Disputes, Email Servicing, Payments, Recon & Credits
FIS:22/03/04 – 20/01/06
Sr. Team Member, O2 Online Post Pay


  • Outstanding Leader – Q1 2018 & Q2 2019, Q3 2020
  • Best Team Award 2020, 2018
  • 3 Dream Team Awards – UK migration team, Tools and Capabilities, DRN and as SME
  • Twice Awarded for Significant Contributor in CDM for designing and developing Interfaces and automating three processes
  • 6 Certificates for Process Improvement initiatives
  • Award for 5 weeks of 100% quality & Rookie award for earliest Certification &
  • Won 10 Event Driven Customer Satisfaction Measure & Four Spot Awards (Quarterly basis) for Innovation and Process Improvement